Opulent Curtains – Warranty Terms & How We Honour Them
At Opulent Curtains, we are committed to delivering high-quality window furnishings backed by reliable support. As a distributor for several trusted suppliers, our warranty terms may vary depending on the specific products selected. However, we offer 1-3 years limited warranty on blinds, tracks, and components purchased in Australia, covering defects in materials and workmanship.
How We Honour This Warranty
If any product is found to be defective in materials or workmanship, or fails to perform as intended, Opulent Curtains will, at our discretion, repair or replace the product—provided:
The issue falls within the warranty coverage.
A valid warranty claim is submitted within the applicable time frame.
Activating Your Warranty
Your warranty is valid once:
A Warranty Certificate will be issued after installation is completed including product details.
You return the signed certificate to Opulent Curtains within 21 days of installation
Costs & Exclusions
While we aim to keep service fair and accessible, the following costs are the responsibility of the customer:
Travel or inspection fees
Freight and handling
Removal or reinstallation of products
A call-out fee may apply for product inspections. If the product is found to be faulty under warranty, this fee will be refunded.
This warranty does not cover:
Labour or installation costs
Normal wear and tear
Damage from misuse, abuse, pets, accidents, or improper installation
Exposure to harsh environments, sun, moisture, or marine conditions
Failure to follow care or cleaning instructions
Modifications by non-certified personnel
Use of non-original or third-party components
Cosmetic deterioration including fading, discolouration, rust, or mould
Batteries or power-related accessories
Important Notes
This warranty is valid only for the original purchaser or first end-user.
It is limited to product supply only, not including installation services or associated costs.
Any extended warranty on fabric or components will be subject to the original supplier’s terms.
All claims are assessed at the sole discretion of Opulent Curtains and/or our supply partners.
For support or to lodge a claim, please contact our customer service team. Proof of purchase is required for all claims.